FAQ

  • What is True Tenant?

    True Tenant is a tenant screening service providing landlords, property managers, and real estate agents with detailed background checks on prospective tenants. We verify identity, employment, financial behavior, legal history, and online reputation, delivering a scored report with clear recommendations—usually within 24 hours.

  • Who can use True Tenant’s services?

    Our services are available to: private landlords , property managers , real estate agents & brokers , corporate leasing offices , co-op boards and condo associations.

  • What does the tenant background check include?

    Each report includes:

    - Identity Verification (ID check, fraud alerts)

    - Employment & Income Verification (pay stubs, bank deposits)

    - Financial & Credit Analysis (credit score, debt levels, affordability)

    - Legal History Review (Landlord & Tenant Board, court records)

    - Bad Tenant List Cross-check (private and public sources)

    - OSINT Social Media Check (public online behavior review)

  • How long does the process take?

    Most reports are completed within 24 hours of receiving all required documents.

  • What documents do you need from the tenant?

    We require:

    1. Signed consent form

    2. Government-issued photo ID

    3. Three most recent pay stubs

    4. (Optional) Bank statements for affordability verification

    5. Credit score report

  • Is the screening process legal?

    Yes. We follow all applicable privacy laws in Canada and the USA, and we only screen tenants who have provided written consent.

  • How do you handle tenant data?

    All tenant information is handled securely, encrypted in transit and at rest, and never shared with third parties except for legitimate verification purposes.

  • How do I pay?

    Payments are made securely through our website using Squarespace Payments. Once your transaction is complete, an invoice will be sent directly to you for your records.

  • How do I receive the report?

    Reports are delivered as a PDF.

  • Will you tell me to approve or reject a tenant?

    We provide a numeric score and a clear recommendation based on verified data. The final decision is always yours.

  • How can I contact True Tenant?

    To get in touch please email info@truetenantsecurity.com