FAQ
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What is True Tenant?
True Tenant is a tenant screening service providing landlords, property managers, and real estate agents with detailed background checks on prospective tenants. We verify identity, employment, financial behavior, legal history, and online reputation, delivering a scored report with clear recommendations—usually within 24 hours.
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Who can use True Tenant’s services?
Our services are available to: private landlords , property managers , real estate agents & brokers , corporate leasing offices , co-op boards and condo associations.
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What does the tenant background check include?
Each report includes:
- Identity Verification (ID check, fraud alerts)
- Employment & Income Verification (pay stubs, bank deposits)
- Financial & Credit Analysis (credit score, debt levels, affordability)
- Legal History Review (Landlord & Tenant Board, court records)
- Bad Tenant List Cross-check (private and public sources)
- OSINT Social Media Check (public online behavior review)
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How long does the process take?
Most reports are completed within 24 hours of receiving all required documents.
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What documents do you need from the tenant?
We require:
1. Signed consent form
2. Government-issued photo ID
3. Three most recent pay stubs
4. (Optional) Bank statements for affordability verification
5. Credit score report
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Is the screening process legal?
Yes. We follow all applicable privacy laws in Canada and the USA, and we only screen tenants who have provided written consent.
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How do you handle tenant data?
All tenant information is handled securely, encrypted in transit and at rest, and never shared with third parties except for legitimate verification purposes.
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How do I pay?
Payments are made securely through our website using Squarespace Payments. Once your transaction is complete, an invoice will be sent directly to you for your records.
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How do I receive the report?
Reports are delivered as a PDF.
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Will you tell me to approve or reject a tenant?
We provide a numeric score and a clear recommendation based on verified data. The final decision is always yours.
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How can I contact True Tenant?
To get in touch please email info@truetenantsecurity.com